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1. Introduction & Historical Roots

Founded in 2015 as Delyn Reliable Biz, our journey began in the world of computer hardware and repair. From the outset in Cyberjaya, we focused on delivering dependable, responsive service to local customers. At that time, our main aspiration was simple: build trust, fix problems quickly, and maintain solid reputation through quality workmanship.

By 2019, our vision had evolved. We incorporated as Emich Technology (M) Sdn Bhd (SSM No. 130940?X) and launched LimaHosting — branching into web hosting, domain registration, VPS, and business email. This strategic pivot allowed us to transition from physical IT services to digital infrastructure, aligning our offerings with the accelerating shift to online business and global connectivity.

Fast-forward to 2025, and we fully phased out our hardware repair division to dedicate all resources to web hosting and software solutions. Today, LimaHosting stands as a homegrown Malaysian brand operating from Cyberjaya — Malaysia’s tech hub — with our own data center and office facilities. Our mission is shaped by over a decade of experience, local service excellence, and the ambition to elevate Malaysia’s digital economy.

2. Core Purpose & Strategic Focus

Our mission is to empower Malaysian businesses and individuals by providing reliable, secure, flexible, and affordable web hosting and digital infrastructure, supported by local service teams and enterprise-grade systems.

  • Reliable reliability: We believe in consistent uptime and high-availability hosting. Downtime is costly. That’s why we uphold industry-standard SLAs and monitor our systems 24/7 — minimizing interruptions for customers.

  • Security-first: Operating mission-critical services in sectors such as SMEs, e-commerce, nonprofits, and startups demands uncompromising security. From network firewalls and DDoS mitigation to OS hardening and intrusion detection systems, our approach is comprehensive.

  • Affordable scalability: Whether you’re a one-person entrepreneur or a fast-growing company, our subscription model (monthly or yearly) supports you without upfront burdens or hidden fees. We carefully price plans so businesses of all sizes in Malaysia can access quality hosting.

  • Local support with global standards: While we’ve served international clients, our focus in 2025 is squarely local. We understand Malaysian regulations (e.g. PDPA), payment channels (FPX, local banks), and cultural expectations. We pair that with technical practices you’d expect from larger global providers.

Together, our strategic focus is clear: simplify digital infrastructure access for Malaysian users by bridging global-standard hosting tech with customer-centric local service.

3. Values & Culture

3.1 Customer-First Integrity

We treat customer needs as central — from transparent pricing and fair billing (e.g., late?payment charge of RM?80 after 7 days overdue) to clear communication, honest guidance, and respect for privacy. We adhere strictly to the Personal Data Protection Act 2010 (PDPA) and maintain robust privacy and cookie policies.

3.2 Technical Excellence

Our team is made up of experienced engineers, network specialists, and support staff who care deeply about uptime, performance, and security. We adopt industry best practices, including automated patching, redundant systems, proactive monitoring, and regular audit.

3.3 Continuous Innovation

Hosting isn’t static — it evolves. We continually evaluate new technologies (like containerization, load balancing, SSD caching, IPv6 support); upgrade hardware; optimize performance — always working to deliver better service. We also listen carefully to client feedback, integrating enhancements based on real-world usage.

3.4 Local Empowerment, Global Standards

We are rooted in Malaysian values while embracing global technical standards. Whether offering Bahasa Malaysia or English interface, supporting FPX payments, or adapting to Malaysian time zones and regulatory environment, our services stay relevant here — while preserving global-level reliability and scalability.

3.5 Accountability & Transparency

We clearly communicate terms (e.g., non-refundable payments, late fees, suspension policies after 14/30 days), performance expectations, and system status updates. We take responsibility for mistakes, keep promises on uptime and support commitments, and work tirelessly to gain long-term trust.

4. Client Experience & Commitment

Our mission extends beyond technology. We aim to build long-lasting partnerships characterized by fairness, clarity, and tangible value:

  1. Onboarding & Setup
    We simplify the launch process: domain registration, DNS configuration, SSL installation, and email setup are handled in user?friendly steps. Clients get guidance, documentation, and optional setup services — so they can start quickly without being IT experts.

  2. Billing & Support Systems
    Our subscription model offers flexibility — month-to-month or yearly plans, with automated renewal notices and clear invoices. We support local Malaysian payment methods and show breakdowns so clients understand exactly what they’re paying for.

  3. Technical Support
    Support is available via email (support@limahosting.my), ticket system, and knowledgebase. While response times vary by plan, we strive for prompt, respectful, and accurate support. We don’t simply close tickets — we follow through until resolution.

  4. Customer-Focused Transparency
    We openly publish relevant policies — from Terms & Conditions and Privacy Policy to Disclaimer and Cookie Policy — all accessible on our website. We update them as regulations change and notify clients proactively.

  5. Data Sovereignty & Local Data Center
    By operating our own data center in Cyberjaya, we ensure data stays within Malaysia, making compliance with PDPA easier and giving clients confidence in data jurisdiction. We maintain backups, redundancy, and disaster recovery protocols.

  6. Innovation & Upgrades
    We upgrade hardware, expand backup capabilities, offer new add?ons like managed WordPress or cloud-based email, and introduce scalable VPS plans. Our service roadmap is guided both by technical opportunity and client feedback.

5. Community Impact & Social Responsibility

We believe that technology can empower communities and small businesses — not just corporations. Our mission includes a commitment to:

  • Supporting local SMEs and startups: We often offer starter-level plans at subsidized rates to fledgling businesses and social enterprises — helping them validate ideas without prohibitive costs.

  • Educational outreach: We regularly publish technical guides, how?to blog posts, and case studies (e.g. best practices for registering a domain, enabling HTTPS, basic WordPress optimization) — helping clients grow small digital skills independently.

  • Inclusivity & language: We offer bilingual service where possible, and provide accessible documentation. We aim to include all Malaysian groups, including rural businesses and community organizations.

  • Sustainable infrastructure practices: At our Cyberjaya data center, we adopt energy-efficient hardware, server virtualization to reduce racking overhead, and regular hardware lifecycle replacement — minimizing environmental impact.

Through these efforts, we see the mission as broader than hosting — to help raise the digital capacity of Malaysian businesses for sustainable growth.

6. Long-Term Vision & Growth

We view LimaHosting not as a static service, but as a continuously evolving digital infrastructure partner. Over the long term we are committed to:

  • Becoming Malaysia’s most trusted web hosting provider, known widely among SMEs, educational institutions, NGOs, and governmental digital initiatives.

  • Building hybrid-cloud and private?cloud solutions, offering scalable, secure platforms integrated with public cloud services (e.g. object storage, scalable compute) — all orchestrated locally for performance and compliance.

  • Partnering with Malaysian universities, incubators, and technical communities to foster innovation — it might include sponsorships, workshops, or shared infrastructure for coding bootcamps.

  • Expanding service ecosystems: Beyond hosting and email, we intend to roll out complementary software tools — such as secure file-sharing platforms, lightweight SaaS tools, and small-business CRM modules — all managed via LimaHosting platform.

  • Continual enhancement of reliability standards: As client expectations rise, we aim to push toward 99.99% uptime, expanded data center footprint, near real-time backups, and industry-standard certifications (e.g. ISO?27001 or equivalent).

7. Summary & Closing

In summary, our mission is both practical and aspirational:

  • Practical: We resolve real challenges — affordable hosting, reliable support, secure infrastructure, and user-friendly setup — for local Malaysian businesses and entrepreneurs.

  • Aspirational: We strive to uplift the capacity of businesses across Malaysia by delivering digital infrastructure built to global standard, managed with local care, and priced for accessibility.

  • Historical: We rooted ourselves in hardware reliability, rebranded into hosting, and transformed into a pure-play digital services provider — showing adaptability and focus.

  • Ethical: We operate with integrity, transparency, accountability, and commitment to client data protection and satisfaction.

  • Future-focused: From basic hosting to cloud-native features, from single shared hosting to innovative managed SaaS tools — we continue to evolve alongside our users.

With every domain registered, every VPS deployed, every support ticket resolved, we renew our mission: to be Malaysia’s digital infrastructure partner, empowering businesses and individuals through trust, technical excellence, and unwavering customer dedication.

8. Call to Action

Whether you’re launching your first website, scaling your online presence, or migrating to a more reliable platform — LimaHosting is here to support you every step of the way. Our mission is your digital growth story. Join us as we shape Malaysia’s digital future, one reliable server at a time.