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Effective Date: 02/08/2025
Last Updated: 02/08/2025

This Privacy Policy outlines how Emich Technology (M) Sdn Bhd (Company No. 130940-X), trading as LimaHosting (“we”, “us”, “our”), collects, uses, stores, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable regulations.

By using our services, visiting our website at https://limahosting.my, or interacting with us, you consent to the collection and use of your personal data as described in this Privacy Policy.

1. Data We Collect

We collect the following categories of personal data:

1.1 Personal Identification Information

  • Full name

  • National Registration Identity Card (NRIC) / Passport number

  • Billing and mailing address

  • Email address

  • Phone number

1.2 Account and Transactional Data

  • Username and password

  • Payment details (excluding full credit/debit card numbers, processed via third-party providers)

  • Purchase history

  • Subscription preferences

  • Support request details

1.3 Technical Data

  • IP address

  • Device information

  • Browser type and version

  • Access times and referring URLs

  • Cookies and tracking data (see Section 7)

2. How We Use Your Data

We use your data for the following purposes:

  • To create and manage your account

  • To provide hosting, domain, VPS, and email services

  • To process billing, payments, and renewals

  • To respond to inquiries, support requests, and complaints

  • To send service updates, alerts, or promotional content (with your consent)

  • To monitor, analyze, and improve our website and services

  • To comply with legal obligations or regulatory requirements

3. Disclosure of Personal Data

We do not sell or rent your personal data. However, we may disclose your data to the following third parties:

  • Domain registrars and registries (for domain name registration)

  • Payment processors (e.g., FPX, Stripe, or others for billing)

  • Technical vendors or IT service providers assisting in our operations

  • Regulatory authorities or law enforcement, where required by law

All third parties are bound by strict confidentiality obligations.

4. Data Retention

We retain your personal data for as long as necessary:

  • To provide you with the requested services

  • To comply with legal or regulatory requirements

  • To enforce our terms, resolve disputes, and prevent fraud

When data is no longer needed, it will be securely deleted or anonymized.

5. Security Measures

We implement appropriate administrative, technical, and physical safeguards to protect your personal data against:

  • Loss, theft, or unauthorized access

  • Misuse, modification, or disclosure

  • Destruction or damage

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under PDPA

You have the right to:

  • Access and request a copy of your personal data

  • Correct or update your personal information

  • Withdraw consent to processing (subject to legal and contractual obligations)

  • Request deletion or restriction of your data (where applicable)

To exercise these rights, contact us at support@limahosting.my. We may require proof of identity for verification purposes.

7. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to:

  • Enhance your browsing experience

  • Remember your login preferences

  • Analyze traffic and user behavior

  • Serve personalized content

You can manage or disable cookies in your browser settings, though some site features may not function properly as a result.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review their privacy policies separately.

9. International Data Transfers

Some of our service providers or partners may be located outside Malaysia. Where applicable, we ensure that adequate safeguards are in place to protect your personal data in accordance with this Privacy Policy.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with the revised effective date. Continued use of our services after changes constitutes your acceptance of the updated policy.

11. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy or your personal data, contact:

LimaHosting (Emich Technology (M) Sdn Bhd)
Email: support@limahosting.my
Address:
B-02-06, The Place,
1, Jalan Teknokrat 1, Cyber 3,
63000 Cyberjaya, Selangor, Malaysia.